Eljan Sports stands behind its products 100%. We do all that we can to ensure the satisfaction of our customers. We also do the best that we can to ensure that our products meet the best standards of quality.
We always inspect our deliveries before dispatch to ensure that all the items meet our standards of quality. If you receive damaged items or faulty orders, please notify us immediately for assistance.
In general, we will accept returns or exchanges within 14 days of your receipt of the shipment. However, some items may have different policies applicable to the said items. Please refer to the list of exceptions below for more details.
We give full refunds or replacements for damaged items or order mistakes (e.g. wrong item sent). Please send us the following requirements to process the refund or replacement:
1) Proof of purchase (copy of invoice, order number, etc.)
Additional notes for damaged items or order mistakes:
We accept exchanges with the following conditions and requirements:
1) Item is in good condition and with tags still attached (if applicable)
2) Item must include its original packaging
3) Proof of purchase (copy of invoice, order number, etc.)
Additional notes for exchanges:
Step 1
Please contact us within the applicable return or exchange duration through the following contact details:
Contact Numbers: (632) 990-1656, (632) 990-1658
Email Address: sales@eljansports.com
Please make sure that you clearly state your reason for return and your preferred course of action. If you would like an exchange, please inform us about the exact details of the exchange, including the size and color for the replacement.
We may request information or material (e.g. pictures) from you for additional reference.
Step 2
We will contact you regarding the initiation of the refund or exchange process. If applicable, please send the items to be returned or exchanged to the following address:
Mailing Address: #76 Mendez Road, Brgy. Baesa, Quezon City, Metro Manila, Philippines 1106
Contact Numbers: (632) 990-1656, (632) 990-1658
Please contact us if you require additional information to return the item.
Step 3
After we have received the returned items, we will contact you regarding the processing of the refund or the dispatch of the replacement.
Please note that depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you have any questions, please contact us through any of the following methods:
Contact Numbers: (632) 990-1656, (632) 990-1658
Email Address: customerservice@eljansports.com
Mailing Address: #76 Mendez Road, Brgy. Baesa, Quezon City, Metro Manila, Philippines 1106